Frequently Asked Questions

Q) If one vehicle is in the process of being recognized in the gate system, can another vehicle enter the gate?

A) Yes. Visy gate systems operate on Visy IRIS which is multiprocessing software. The benefit to the customer is that the system can begin to recognize a vehicle even if there is another vehicle still under recognition in the system. This means higher throughput capacity at the gates. Multiple lanes can be running at the same time with no reasonable speed limit of vehicles.

Q) Will Visy provide site drawings for the gate systems?

A) Yes. As part of the turnkey solution Visy provides site drawings for the optimal layout of the gate system. We will work with management to ensure that best solution is being implemented for the facility.

Q) Is a canopy required for a Visy gate system?

A) No. Visy has found that canopies tend to drive up system costs without adding a real benefit to the customer. By properly positioning the lanes and cameras, sunspots, glare, and darkness are not issues for Visy systems and canopies are not needed.

Q) How long does it take for Visy license plate recognition (LPR) to correctly identify a license plate?

A) Visy LPR takes about 100 milliseconds to correctly identify a vehicle's license plate. For this process the vehicle can be traveling in excess of 200 km/h.

Q) For how long can images and events be stored in the database?

A) There is no time limit on storage of events and images in the database. It is purely dependant on the needs of the customer.

Q) Does Visy offer maintenance and service agreements on software and systems?

A) Yes. Visy offers long-term maintenance and service agreements to support our systems around the world. We are dedicated to providing the highest level of quality to our customers.

Q) Are Visy systems scalable?

A) Yes. Visy gate systems are totally scalable. Quite often we have customers that only want a small system to start, but know that they will be expanding the system in the future and adding new features and technologies. Each year we help these customers expand their system to meet their goals and stay within budget limits.

Q) Are any special tools required to maintain Visy systems?

A) No. Visy systems are designed to be low maintenance and hassle-free.