Support and Maintenance
Low maintenance, high uptime, 24/7/365 support, and included updates and upgrades are the cornerstones of Visy’s aftermarket program. Regardless of your operational needs and which Visy system you have, we have a support and maintenance program that will match.
All Visy S&M programs include a system watchdog software that monitors system performance and provides alerts should there be any system abnormalities or anomalies. Such alerts provide customers and our S&M team with information that there could be a problem on site and therefore allow us to correct any issues and maintain system uptime before a serious problem occurs. For example, if OCR read rates drop below a certain percentage, the system will send an alert to administrators and prompt an investigation.
Such advance information will help to prevent operational slowdowns and allow management to make changes and therefore meet the site’s performance metrics.
Furthermore, as we continue to develop new features and software versions, our S&M customers can take advantage of those modernizations as part of the standard program.